360° view
Delight customers with seamless experiences.
Customers have never been more informed and invested than they are now. It's no longer enough to deliver a good product or an effective service. Businesses must now create enriching experiences that establish lasting connections with their customers. They must connect through every channel, on every level, consistently delivering on expectations. Unify the customer experience and stay ahead of the curve with the latest tech and intelligent platforms.
Prospect to Cash
Streamline processes and maximize efficiency and productivity. Design more effective campaigns with broader reach with marketing automation. Set up clear processes and optimize lead and opportunity management flows to maximize conversion. Simplify, automate, and effectively manage diverse contracts. Automate, track, and speed up payments and receipt generation with ease.
Order Management
From inventory to order routing to shipping to delivery: customers now expect a smooth and effective process from start to finish with complete transparency around the order status. Enable your customers to place orders without a hitch. Automate fulfilment so that it is effective and error-free. Create a hassle-free return, replacement, and refund process for your customers.
Customer Service
Queue, prioritize, and handle service requests with faster and more efficiently. Help your agents provide the best possible assistance and resolve common requests quickly with a thorough, effective and accessible knowledge base. Automate the warranty management process and assist agents in providing effective and suitable service to customers.
Featured Case Study
"Retail Re-imagined" - Microsoft Synchronized Shopping Experience
Read more on our case study
- Fast track sales force automation, customer service, and business process integrations to various systems for Visby Medical to market launch their FDA-approved Covid-19 PCR testing device.
- We built an e-commerce platform for medical device company Penumbra to support all aspects of sales and order management for their innovative Virtual Reality therapy device.
- We partnered with Microsoft to create an intelligent edge solution that bridges the gap between a customer’s online search for the perfect product and the brick-and-mortar in-store experience.
- We built a mobile app for Copart for their large vehicle bidding business. In under 2 years, Copart went from no mobile presence to transacting over 60% of their auctions via their mobile channel.
- We built a customer-facing mobile app for Mobile Virtual Network Operator (MVNO) Lycamobile that provided their customers with a whole new self-service capability and implemented a VoIP solution.
- We created a Shopper App for Pickalo for seamless orchestration between stores, shoppers and pickers - from cart to checkout to delivery, in 60 minutes, built on highly scalable architecture.
