Engage with all your customers
From highest tier frequent flyers to ‘deal-seeking’ infrequent travelers.
End-to-end customer and enterprise-facing services at a single touchpoint, including reservation, boarding pass and check-in, proactive notifications, enrolment and management of loyalty programs, FAQs, baggage tracking, advanced assistance, and advanced customer analytics. Available on all messaging platforms.
Features
End-to-End Services
Manage reservations, customer and payment profiles, flight status notifications, and customer service requests. Integrated process for disruption management and rebooking scenarios using tools like Passenger Recovery Management. Integrated Chatbot that can be launched instantly across messaging platforms - whether it's Facebook Messenger, Skype, Kiki, Viber, Web Chat, or on a Mobile App. Import data and keep information up-to-date without hassle.
Omnichannel
A variety of deployment channels over web, chatbot, mobile, and call center, from Skype to Cortana to Facebook Messenger. Seamless integration into any messaging platform, web or mobile.
Customer Profile
Comprehensive real-time view of customer information including overview - name, contact, address, reservation and booking details - and advanced profile - loyalty tier, status of flight, disruptions, and so on.
FAQs
Resolution of FAQs and complex queries including on baggage allowance, insurance, tracking, special assistance, routes, and in-flight entertainment through Knowledge Base.
Customer Insights & Analytics
A comprehensive view of customer information, loyalty, booking habits, cases, and so on; advanced insights and analytics from real-time data and interactive dashboards.
Reservation Management
Connected digital journey and end-to-end reservation management for the customer, from booking, purchase, boarding pass generation and check-in to proactive notifications and disruption assistance.
Disruption Management
Airport agents (floating agents) get notified with information on flights connections, rebooking and relevant passenger data to proactively manage disruptions and alleviate long lines at ticket counters
Promotions & Campaigns
Marketing Campaigns personalized by route, seasonal travel, and class of service; Partner Promotions for credit cards, hotel and car rentals, and other travel partners; Pre-Travel Promotions including buy-on-board services, additional luggage, and premium seats
Loyalty & Rewards Programs
Frequent Flier programs, seat upgrades, reactivate and redeem miles, membership validity and progress
Service Assurance
Quicker service, shorter lines, faster resolution of cases
- Handle pre & post booking scenarios
From check-in to boarding to in-flight entertainment and baggage tracking, a seamless journey for the customer
- Proactive notifications
Check-in, flight status, gate and terminal change, and other notifications to facilitate a smooth experience for the customer
- Check-in and boarding pass
Advance check-in, seat selection, boarding pass generation all handled simply and efficiently
- PNR Management
Reservation and PNR management, E-Ticket Receipt, Changes and Cancellation policies, Tax invoice
- Compatibility and Case Management
Compatible with Salesforce, Microsoft Dynamics, Bespoke CRM, and Custom Apps
Featured Case Study
Enhance your user engagement with our versatile Airline Chatbot
Read more on our case study
