Free up your agents for more complex tasks
Reduce cost of customer service and increase CSAT.
Field basic queries, decrease call volume, manage cases much faster, provide enhanced customer support and enable employee self-service.
Features
Optimize Resources and Maximize Productivity.
With the support of intelligent, advanced AI, resolve common issues, field basic customer queries quickly and easily, and avoid overwhelming your customer service agents with mundane problems. Instead, free up their valuable time for more complex work.
Customer Support
Self Service (Case/Service Request, Status, RMA) and warranty status based on product ID available 24X7.
Integration to Salesforce
Seamless integration to Salesforce.com and multiple other backend systems
Sales
Information readily available on Product, Pricing, Plans & Features for the Customer-facing or Agent-facing bot.
Call Center
Case Creation & Escalation, Bot to Human seamless transfer on specific channels works like a breeze.
Any CRM/Ticket system
Case management, escalation, adding notes, search via filters and dynamic sorting, notifications on active cases
Priorities Task List
Setting priorities for Customer Service Representatives and Sales personnel is now a message away.
- Quality 24/7 Customer Engagement
Faster customer service, better customer engagement and quality of response, and increased efficiency.
- Frees up agents for more complex tasks
Field common inquiries and resolve simple issues with Knowledge Base.
- Quick, accurate and scalable results
Receive prompt, accurate, and scalable results that enable you to act quickly and effectively.
- Personalized and relevant responses
Intelligent AI that understands, adapts, and tailors responses to your needs.
- Intelligent and consistent
Sophisticated tech that delivers consistently useful and clever results.
- Increased productivity at lower cost
Increase organizational productivity and boost gains with low investment.
Featured Case Study
Journey planning with bots
Read more on our case study
